Appeals
Written Complaints raised by our clients against our audit teams decisions are categorized as Appeal. Appeals are looked into directly by the C E O. If the client is not satisfied by the decision regarding appeal, final appeal may be lodged with the Committee for safeguarding Impartiality.
| Activity | Response of SGI | Responsibility |
|---|---|---|
| Client to submit appeal to the CEO or SGI in writing, by mail Or in person | Registration of appeal in form: SGI/Appeal/F/01 Issue of acknowledgement of the appeal within 3 working days promising appropriate decision within 3 months | CEO |
| Investigation | Intimate the appellant about current status of the appeal handling process at least once in a month. | CEO |
| Decision Making | CEO to consult the Impartiality Committee, and to take decision accordingly, within 3 months. | CEO |
| Notice of closure of appeal to the Appellant | Appellant to be notified about the Decision. | CEO |
| Appeal to Impartiality committee by the Appellant (if dissatisfied by the decision of the CEO) or Appeal against CEO | Independent investigation by the impartiality committee and decision to be carried out by the CEO within one month of such appeal. | Impartiality committee |
| Record maintenance | Decision and subsequent action to be recorded in the Appeal Register. | CEO |