Written Complaints raised by our clients against our audit teams decisions are categorized as Appeal. Appeals are looked into directly by the C E O. If the client is not satisfied by the decision regarding appeal, final appeal may be lodged with the Committee for safeguarding Impartiality.
|Activity||Response of SGI||Responsibility|
|Client to submit appeal to the CEO or SGI in writing, by mail Or in person||Registration of appeal in form: SGI/Appeal/F/01 Issue of acknowledgement of the appeal within 3 working days promising appropriate decision within 3 months||CEO|
|Investigation||Intimate the appellant about current status of the appeal handling process at least once in a month.||CEO|
|Decision Making||CEO to consult the Impartiality Committee, and to take decision accordingly, within 3 months.||CEO|
|Notice of closure of appeal to the Appellant||Appellant to be notified about the Decision.||CEO|
|Appeal to Impartiality committee by the Appellant (if dissatisfied by the decision of the CEO) or Appeal against CEO||Independent investigation by the impartiality committee and decision to be carried out by the CEO within one month of such appeal.||Impartiality committee|
|Record maintenance||Decision and subsequent action to be recorded in the Appeal Register.||CEO|